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This policy explains exactly what data jili z collects when you access your account, how we use it, and the steps available to you when you want to review or update your records. Access to our platform depends on local law and is available only where eligible under your region's regulations.
When you open an account with us, you share personal details — your name, contact number, and the e-wallet identifiers connected to payment methods like Maya, Coins. ph, or PESONet. We collect this information to process your account, verify your identity, and keep your session records in order. We do not sell your personal data to third parties or use it for purposes unrelated to your account activity on this platform. Data shared during a transaction — such as a Maya transfer reference or a PESONet confirmation — is retained only as long as needed to resolve that transaction and meet any applicable recordkeeping obligation. Your account activity, including login timestamps and session duration, is stored to support account security and to help you if you raise a question with our support team. Cookies and browser-based signals are used to keep your session active and to remember your account preferences; you can adjust cookie settings through your browser at any time. Where the platform asks for location or device signals, that data helps us confirm eligibility under local law. Nothing in this policy overrides your rights under applicable Philippine data protection rules. If any section is unclear, the support paths listed further down this page are the right place to start.
Transaction references tied to your Maya wallet are held only as long as needed for that payment record.
Coins. ph transfer data follows the same retention rule — kept for the transaction period, then removed from active records.
PESONet confirmations are logged against your account for reconciliation and support purposes only.
Not every digital interaction with jili z falls under the same rules. Understanding the boundaries of this policy helps you know where to direct questions about your data and where separate terms apply. The four areas below map out what this policy covers and what it does not.
Login events, session duration, and account preferences are covered. This policy governs how those records are stored, how long they are kept, and how you can request a copy or correction.
Payment-related data — references from Maya, Coins. ph, or PESONet — falls within this policy for retention and support purposes. Actual payment processing is handled by those payment providers under their own terms.
Game titles, lobby content, and promotional material shown on this platform are governed by separate content and terms-of-service documents, not this privacy policy.
Links or integrations leading outside jili z — including payment provider portals — are subject to those third parties' own privacy practices. We do not control or represent those policies.
You have concrete steps available to you if you want to understand, update, or question how your data is handled. Reviewing your account details is straightforward: log in and open the account settings page, where your registered contact number, e-wallet reference fields, and communication preferences are displayed. If any detail is incorrect — a phone number tied to the wrong Maya wallet, for example — you can submit a correction request directly through the support channel. Raising a question about retention or data use does not require a formal legal process; a message to our support team with your account ID is enough to start the review. If you want to request that certain inactive data be removed, our support team will check whether retention obligations under applicable rules allow that before confirming the outcome. Every request is logged against your account so you can follow up if the first response does not fully address your concern.
Log in and go to account settings to see the personal details and contact information currently held against your account.
Submit a correction request through support if a registered detail — such as a linked e-wallet reference — is out of date or wrong.
Send your account ID and your question to the support team; they will confirm what data is held and how it is being used.
Requests to remove inactive data are reviewed against retention rules before any action is confirmed — the support team will advise on the outcome.
If a section of this policy raises a question or you need to take action on your account data, use the contact paths below. Each route connects directly to the team that handles account and privacy matters.
Open the chat window from your account dashboard to reach a support agent. Share your account ID and describe your privacy concern; the agent will log your request and confirm next steps.
Send a detailed message — including your registered contact number and the nature of your data question — to our support address shown in the account help section after login.
The help centre, accessible from the main menu after login, lists the current escalation path for privacy requests and shows the expected response sequence for data-related queries.
Knowing what controls are in place gives you a clearer picture of how your account data is protected and where to go if something changes. The four areas below cover the practices we follow consistently across account management and data handling.
Account records are kept only as long as needed for the purpose they were collected — active account data stays current; transaction references from Maya or PESONet are archived once the payment period closes and removed when no longer required by applicable rules.
We use cookies to maintain your login session and remember your account preferences across visits. You can manage or clear cookie settings from your browser; removing session cookies will log you out and reset saved preferences.
Access to your account data is restricted to authorised personnel for support and verification purposes. If you notice unexpected account activity, use the account settings page to update your credentials and contact support immediately.
When this policy is updated, the revised version is published at this page address. Continued use of your account after an update means you have seen the current policy; contact support before that point if you have concerns about any change.
These are the questions we receive most often about how data is handled, what rights you have, and how to act on them.
We collect your name, contact number, and the e-wallet identifiers you register — such as a Maya or Coins. ph account reference. Login timestamps and session data are also recorded to support account security and to help if you raise a support request.
We do not sell your data. Payment references — a PESONet or Maya transaction ID, for example — are shared only with the relevant payment provider to process and confirm that specific transaction. No data is passed to unrelated third parties for marketing or profiling.
Active account records are maintained while your account is open. Transaction data, including e-wallet references, is archived once the payment period closes and held only as long as required under applicable recordkeeping rules before being removed.
Log in and open account settings to view your registered details. If a field is incorrect — for example, a linked Maya number that is out of date — submit a correction request through the support chat or email channel. Include your account ID in the message.
Yes. Send a removal request to support with your account ID and the specific data you want reviewed. The team will check whether any retention obligation under applicable rules applies before confirming whether and when removal can proceed.
Cookies keep your login session active and remember account preferences between visits. They do not store payment credentials. You can clear or block cookies through your browser settings, but doing so will end your active session and reset any saved preferences.
Go to account settings and update your credentials straight away, then contact the support team through live chat or email with your account ID. The team will log the report, review access records, and confirm the steps taken to secure your account.